Terms of Service

Last updated: 23 September 2026

These Terms of Service govern access to and use of the DNA Centre for Paternity & Genetic Tests website, WhatsApp customer-service channels and related customer-support services.

Please read these terms carefully before using our website, contacting us through WhatsApp or requesting DNA, genetic or related testing services.

1. Acceptance of these terms

By visiting dnanigeria.com, contacting DNA Centre for Paternity & Genetic Tests through WhatsApp or using any related customer-service channel, you agree to these Terms of Service. If you do not agree with these terms, you should not use the website or customer-service channels.

2. Website and WhatsApp customer-service use

Our website and WhatsApp channels are provided to help customers learn about available DNA, paternity, relationship, prenatal genetic and related services, ask general questions, request callbacks, arrange appointments and receive customer support.

WhatsApp communications may be handled by staff members, automated tools or AI-assisted customer-service systems. Response times and availability may vary depending on business hours, the nature of the request and service demand.

3. General information and AI-assisted responses

Website content and AI-assisted responses are provided for general informational and customer-service purposes only. They may help explain common service options, appointment steps, sample-collection processes or general genetic-testing concepts.

AI-assisted responses may be incomplete, outdated or inaccurate. They are not medical advice, legal advice, diagnosis, treatment guidance, professional counselling, a laboratory report or an official DNA test result.

Only a formal report issued through the appropriate testing process should be treated as an official DNA, genetic or laboratory result. Customers should speak with a qualified professional for medical, legal or other specialist advice.

4. Testing services

DNA, genetic and related testing services are governed by applicable consent, identification, sample-collection, chain-of-custody, appointment, payment, laboratory and professional requirements.

A service request is not complete until all required information, consents, sample-collection steps and payments have been received and accepted. Some services may involve external laboratories, accredited partner laboratories, healthcare professionals, diagnostic partners, courier providers or payment providers.

Timelines for appointments, sample handling and results are estimates unless expressly confirmed in writing. Delays may occur because of incomplete information, verification requirements, sample quality, laboratory processes, partner-provider schedules, public holidays, force majeure events or other factors outside our reasonable control.

5. User responsibilities

You must provide accurate, complete and up-to-date information when using the website, WhatsApp service or testing services. This includes contact details, appointment information, payment information and any details required to assess or process a service request.

If you act on behalf of another person, a child or a minor, you confirm that you have the appropriate legal authority, consent or permission to do so and to provide information relating to that person.

You should not send unnecessary sensitive information through the website or WhatsApp channels, including DNA test results, identity documents, detailed medical records or legal documents, unless a staff member requests them and provides an appropriate method for doing so.

6. Prohibited use

You must not use the website, WhatsApp channels or customer-service systems:

• For any unlawful, fraudulent, misleading or abusive purpose
• To impersonate another person or misrepresent your authority to act for someone else
• To submit false, incomplete or misleading information
• To harass, threaten, abuse or harm staff members, customers or service providers
• To interfere with, disrupt, overload or attempt to gain unauthorised access to our systems
• To copy, scrape, misuse or exploit website content or service materials without permission

7. Intellectual property

The website, text, graphics, branding, service descriptions, page layout, software and other materials are owned by or licensed to DNA Centre for Paternity & Genetic Tests and are protected by applicable intellectual-property laws.

You may view and use website content for personal, informational purposes only. You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

8. Third-party services

Our website, WhatsApp service and operational systems may rely on third-party providers, including WhatsApp, Meta, Supabase, OpenAI, payment processors, hosting providers, laboratories, healthcare professionals, diagnostic partners and courier or logistics providers.

Third-party services may have their own terms, privacy notices and operating requirements. DNA Centre is not responsible for third-party platforms or websites that we do not control, but we seek to work with providers appropriate for the services requested.

9. Service availability and liability

We aim to keep the website and customer-service channels available and accurate, but we do not guarantee that they will always be uninterrupted, error-free, secure or available at any particular time.

To the extent permitted by law, DNA Centre for Paternity & Genetic Tests will not be liable for indirect, incidental, consequential or punitive losses arising from use of the website, WhatsApp channels, AI-assisted responses or third-party services.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Privacy

The collection, use, storage, sharing and protection of personal data is governed by our Privacy Policy at https://dnanigeria.com/privacy.

11. Governing law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any dispute relating to these terms, the website, WhatsApp customer service or related services will be handled in accordance with applicable Nigerian law.

12. Changes to these terms

We may update these Terms of Service from time to time to reflect changes in our services, technologies, providers, legal obligations or business operations. The latest version will be published on this page with its updated date.

13. Contact

Questions about these Terms of Service may be sent to:

Email: doctors@dnanigeria.com
Telephone: +234 705 999 9333 or +234 705 999 9444