Privacy Policy

Last updated: 23 September 2026

DNA Centre for Paternity & Genetic Tests (“DNA Centre Nigeria”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit dnanigeria.com, contact us, communicate through WhatsApp, use our AI-assisted customer service, request an appointment or enquire about our DNA and genetic testing services.

1. Who we are

DNA Centre for Paternity & Genetic Tests provides DNA, paternity and genetic testing services in Nigeria.

Business address:
Concord Building, 42 Airport Road, Ikeja, Concord Bus Stop, Lagos, Nigeria

Email: doctors@dnanigeria.com
Telephone: +234 705 999 9333 or +234 705 999 9444
Website: https://dnanigeria.com

For the purposes of applicable data protection law, DNA Centre Nigeria is responsible for determining how the personal data covered by this policy is processed.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

Contact and identity information

• Your name
• Telephone or WhatsApp number
• Email address
• Address or location, when relevant to a requested service

Communications

• WhatsApp messages and other enquiries
• Voice notes and their transcriptions
• Images, documents or location information you voluntarily send
• Records of communications with our staff or AI-assisted service

Service and appointment information

• The type of test or service requested
• Preferred appointment date, time and location
• Information required to arrange sample collection
• Notes or questions relating to your enquiry

Sensitive personal data

DNA and genetic testing may involve genetic, health, biological and family-relationship information. Such information is sensitive personal data and receives additional protection.

Please do not send genetic test reports, identity documents, detailed medical records or other unnecessary sensitive information through the WhatsApp assistant unless a staff member specifically requests it and provides an appropriate method for doing so.

Technical information

We may collect limited technical and operational information such as message identifiers, timestamps, delivery status, security logs, browser information and website usage information.

3. How we collect information

We may collect personal data:

• Directly from you
• Through our website
• Through WhatsApp and Meta’s WhatsApp Business Platform
• When you contact our staff
• When you request or receive our services
• Automatically through necessary website and system logs
• From an authorised parent, guardian, representative or referring professional

If you provide information about another person, you should have authority to provide it and should inform that person about this Privacy Policy where appropriate.

4. How we use personal data

We may use personal data to:

• Respond to enquiries
• Explain our available tests and services
• Arrange appointments or sample collection
• Create and manage service requests
• Communicate with customers about requested services
• Provide AI-assisted first-line customer support
• Refer an enquiry to a staff member when human assistance is needed
• Maintain service, security and communication records
• Prevent fraud, misuse and unauthorised access
• Improve our website and customer-service processes
• Comply with legal, regulatory, professional and contractual obligations
• Establish, exercise or defend legal claims

Depending on the circumstances, processing may be based on your consent, steps necessary to provide a requested service, performance of a contract, compliance with legal obligations, protection of vital interests, legitimate business interests or another lawful basis permitted by applicable law.

Where consent is required for sensitive personal data, you may withdraw that consent, subject to legal, medical, evidential, contractual or regulatory limitations.

5. WhatsApp and AI-assisted customer service

Our WhatsApp service may use artificial intelligence to provide initial answers, identify the subject of an enquiry, transcribe voice notes and help route requests.

Messages may be processed through:

• Meta’s WhatsApp Business Platform
• Supabase, which supports our database and backend systems
• OpenAI, which assists with response generation and voice-note transcription

Only information reasonably required for these functions should be sent to these providers.

AI-generated responses may occasionally be incomplete or inaccurate. They are provided for general customer-service assistance and must not be treated as medical advice, legal advice, a diagnosis or an official DNA test result.

The AI assistant does not make final decisions about test results, family relationships, medical conditions or a customer’s legal rights. When it cannot answer a question reliably, or when the enquiry requires professional judgement, it should refer the conversation to an appropriate staff member.

You may ask for human assistance. However, the availability and response time of staff may depend on business hours and the nature of the enquiry.

WhatsApp messages are protected while transmitted through WhatsApp’s systems, but once delivered to our business systems, they are processed and stored according to this Privacy Policy.

6. Sharing personal data

We may share limited personal data with:

• Meta and WhatsApp
• Supabase and other hosting or database providers
• OpenAI and other approved technology providers
• Laboratories, healthcare professionals or diagnostic partners involved in a requested service
• Sample-collection, delivery or payment providers where applicable
• Professional advisers, auditors and insurers
• Regulators, courts, law-enforcement agencies or public authorities where legally required

Service providers are only authorised to process information for agreed purposes and are expected to apply appropriate confidentiality and security measures.

We do not sell personal data.

7. International processing

Some technology or service providers may process data outside Nigeria. Where this occurs, we will take reasonable steps to ensure that the information receives an appropriate level of protection, including contractual, organisational or other safeguards required by applicable law.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The service requested
• Legal or regulatory requirements
• Laboratory, accreditation or professional requirements
• Security and fraud-prevention needs
• Dispute resolution
• The establishment, exercise or defence of legal claims

When information is no longer required, we will delete it, anonymise it or securely restrict its use where reasonably possible.

9. Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No internet, messaging or storage system can be guaranteed to be completely secure. Customers should avoid sending information that is unnecessary for their enquiry.

10. Your rights

Subject to applicable law and any valid exceptions, you may have the right to:

• Be informed about how your personal data is used
• Request access to your personal data
• Ask us to correct inaccurate or incomplete data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent
• Object to decisions based solely on automated processing where applicable
• Lodge a complaint with the Nigeria Data Protection Commission

We may need to verify your identity before acting on a request. Some requests may be limited where information must be retained for legal, regulatory, evidential or contractual reasons.

To exercise a privacy right, email doctors@dnanigeria.com with the subject “Privacy Request”.

11. Children and minors

Our services may involve children or minors, but requests concerning a minor must be made by a parent, legal guardian or another person with appropriate legal authority.

We do not knowingly use the WhatsApp assistant to collect personal data directly from a child without appropriate authority or consent.

12. Cookies and website technologies

Our website may use cookies or similar technologies that are necessary for security and basic website operation.

If non-essential analytics or advertising technologies are introduced, appropriate information and consent controls will be provided where required.

Users may also manage cookies through their browser settings.

13. Third-party websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations. You should review their privacy notices before providing personal data.

14. Changes to this policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will be published on this page with its updated date.

15. Contact and complaints

Questions, concerns and privacy requests may be sent to:

DNA Centre for Paternity & Genetic Tests
Concord Building, 42 Airport Road
Ikeja, Concord Bus Stop
Lagos, Nigeria

Email: doctors@dnanigeria.com
Telephone: +234 705 999 9333 or +234 705 999 9444

If you believe your data protection rights have not been respected, you may also contact the Nigeria Data Protection Commission through https://ndpc.gov.ng/.